Terms & Conditions

General Conditions

• Existing 6-month subscriptions will continue, but no new 6-month subscriptions are eligible. This change is effective from 6th January 2025.  
• The initial Subscription is set to a minimum of 3 months, after this period, a 1 week cancellation before the due date applies to avoid being charged for that upcoming month and the product being sent. Please see the refund/ cancellation section below.  The 3 month minimum terms does not apply to existing subscriptions, only new subscriptions created on or after the 6th January 2025.
• Only one discount code is allowed per household during the promotion period. Discounts cannot be used more than once. PLC reserves the right to contact the customer and charge the standard price for each product if multiple discount codes are applied.
• To prevent heartworm disease in dogs, you must administer one of the following products monthly: Simparica Trio, NexGard Spectra, or Advocate for Dogs. To prevent heartworm disease in cats, you must administer Revolution Plus monthly. The use of these products in heartworm-positive dogs or cats has not been evaluated and is not recommended. Please consult your veterinarian before starting heartworm medications.

• PLC reserves the right to change the sale price at any time.

• By subscribing to Pet Lovers Club, you consent to receiving SMS and email communications related to pet health information, alerts, and offers, which are considered part of the transaction and essential for the safe use and understanding of all Pet Lovers Club products and services. You can opt out of email and SMS communications through the customer portal.

Delivery/ Postage Policy 

• Pet Lovers Club will ship all orders within 48 hours of receiving successful payment*
• All orders are shipped via Australia Post, postage fees are included within the monthly subscription 
• All Products are packed securely in thick envelope to ensure the products arrive undamaged 
• Tracking is currently unavailable. 
• According to the Australia Post website, estimated delivery times are as follows: 3-5 days within the same state, and 4-7 days interstate.
• Pet Lovers Club acknowledges that these delivery times are estimates and may vary for remote locations in WA, QLD, and NT. For further estimated delivery timeframes, please refer to the Australia Post website.

*Some delays with Public Holiday 

*Delays with late payments

About the Website

Welcome to petloversclub.com.au and www.petloversclub.com (the 'Websites'). The Websites facilitates interactions between:

• ...... (the 'Receiver '); and
• ...... (the 'Provider '),

making it easier for the Receiver and the Provider to locate, communicate, arrange payment and deliver the products and/or services in a fast and secure manner (the 'Products and/or Services ').

• The Website is operated by Pet Lovers Club PTY. LTD. (ABN 18374488793) . Access to and use of the Website, or any of its associated Products and/or Services, is provided by Pet Lovers Club. Please read these terms and conditions (the 'Terms ') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its Products and/or Services, immediately.
• Pet Lovers Club reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Pet Lovers Club updates the Terms, it will use reasonable endeavours to provide you with notice of updates of the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

 Acceptance of the Terms

You accept the Terms by registering for the Products and/or Services and/or making any payment as required under the Terms for use of the Services.

You can review the terms and conditions on the website at any time. We reserve the right to update or change these terms and will notify customers of any changes via email.

 

 The Products and/or Services

• In order to access the Products and/or Services, both the Receiver and the Provider are required to register for an account through the Website (the 'Account').
• As part of the registration process, or as part of your continued use of the Products and/or Services, you may be required to provide personal information about yourself (such as identification or contact details), including: 

• Email address
• Mailing address
• Telephone number

• You warrant that any information you give to Pet Lovers Club in the course of completing the registration process will always be accurate, correct and up to date. 
• Once you have completed the registration process, you will be a registered member of the Website ('Member ') and agree to be bound by the Terms.
• You may not use the Products and/or Services and may not accept the Terms if:
• you are not of legal age to form a binding contract with Pet Lovers Club; or
• you are a person barred from receiving the Products and/or Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Products and/or Services.

Your obligations as a Member

As a Member, you agree to comply with the following: 

• you will not share your profile with any other person;
• you will use the Products and/or Services only for purposes that are permitted by:
• the Terms; and
• any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

• you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Products and/or Services: 

• any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Pet Lovers Club of any unauthorised use of your password or email address or any breach of security of which you have become aware;

• you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;

• any content that you broadcast, publish, upload, transmit, post or distribute on the Website ('Your Content') will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.

• you agree not to harass, impersonate, stalk, or threaten another Member of the Website (where interaction with other Members is made available to you);
• Subscriptions cannot be transferred from one pet to another or to any third party. 
• you agree to update and adjust your subscription according to your pet's needs, including but not limited to age, weight, and health status. This will prevent incorrect dosages of products. 
• you agree to keep your contact details up to date and accurate to ensure products are not sent to the wrong address.

• access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Products and/or Services.

• you will not use the Products and/or Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Pet Lovers Club.

• you will not use the Products and/or Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website.

• you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Products and/or Appropriate legal action will be taken by Pet Lovers Club for any illegal or unauthorised use of the Website; and

• you acknowledge and agree that any automated use of the Website or its Services is prohibited.

Using the Website as the Receiver

•  ......

 Using the Website as the Provider

•  ......

 Refund/ Cancellation Policy 

• Cancellations will not be accepted during the minimum 3-month subscription period, except in the case of the pet's death or if the pet has been rehomed. In such cases, evidence must be provided by your veterinarian on a company letterhead.
• Once the 3-month period has ended, a subscriber may cancel their subscription through the customer portal with a minimum of 1 weeks' notice before the next subscription is processed. Cancellations made within 1 week will not be accepted, as the system will already be locked for payment.
• Refunds will only be provided if the product arrives damaged. Evidence must be supplied. Please contact Pet Lovers Club through the "Contact Us Now" section within 24 hours of receiving the product. 

*see postage policy  for timeframes 

•  If the product received differs from your subscription in the customer portal, Pet Lovers Club will refund the return postage fee. Once received back, Pet Lovers Club will post the correct postage, excluding the postage fee. 
• If you forget to update your subscription and receive a product that does not match your pet's needs, please contact Pet Lovers Club using the "Contact Us Now" button. We will update your subscription, but all postage fees will be the responsibility of the customer. If the returned product is damaged, the customer will be required to pay for the new subscription in full.

 Copyright and Intellectual Property

• The Website, the Products and/or Services and all of the related products of Pet Lovers Club are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Products and/or Services are owned or controlled for these purposes and are reserved by Pet Lovers Club or its contributors.
• All trademarks, service marks and trade names are owned, registered and/or licensed by Pet Lovers Club who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
• use the Website pursuant to the Terms;
• copy and store the Website and the material contained in the Website in your device's cache memory; and
• print pages from the Website for your own personal and non-commercial use.

Pet Lovers Club does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Pet Lovers Club.

• Pet Lovers Club retains all rights, title and interest in and to the Website and all related Products and/or Nothing you do on or in relation to the Website will transfer any:
• business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
• a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
• a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
• You may not, without the prior written permission of Pet Lovers Club and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Products and/or Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
• Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to Pet Lovers Club a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.

 Privacy

Pet Lovers Club takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Pet Lovers Club Privacy Policy, which is available on the Website.

General Disclaimer 

• Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
• Subject to this clause, and to the extent permitted by law
• all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
• Pet Lovers Club will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Products and/or Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
• Use of the Website and the Products and/or Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Pet Lovers Club make any express or implied representation or warranty about the Products and/or Services or any Products and/or Services (including the products or Services of Pet Lovers Club referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
• failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
• the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
• costs incurred as a result of you using the Website, the Products and/or Services or any of the products of Pet Lovers Club; and
• the Products and/or Services or operation in respect to links which are provided for your convenience.
• You acknowledge that Pet Lovers Club Website and the Products and/or Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any Products and/or Services other than the Products and/or Services and Pet Lovers Club holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).

Limitation of Liability

• Pet Lovers Club total liability arising out of or in connection with the Products and/or Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Products and/or Services to you.
• You expressly understand and agree that Pet Lovers Club, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
• You acknowledge and agree that Pet Lovers Club holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website. 

Termination of Contract

• If you want to terminate the Terms, you may do so by unsubscribing via your log in account on the Pet Lovers Club website
• Pet Lovers Club may at any time, terminate the Terms with you if:
• you have breached any provision of the Terms or intend to breach any provision;
• Pet Lovers Club is required to do so by law;
• Pet Lovers Club is transitioning to no longer providing the Products and/or Services to Members in the country in which you are resident or from which you use the service; or
• the provision of the Products and/or Services to you by Pet Lovers Club is, in the opinion of Pet Lovers Club, no longer commercially viable.
• Subject to local applicable laws, Pet Lovers Club reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Products and/or Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Pet Lovers Club’s name or reputation or violates the rights of those of another party.
• When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Pet Lovers Club have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

Indemnity

• You agree to indemnify Pet Lovers Club, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
• all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
• any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
• any breach of the Terms.

Dispute Resolution

• Compulsory:
  If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

• Notice:
  A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
  
  
•  Resolution:
  On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties ') must: 

• Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
• If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President  or his or her nominee;
• The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
• The mediation will be held in Victoria, Australia.

• Confidential
  All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
  
  
•  Termination of Mediation:
  If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

Venue and Jurisdiction

• The Services offered by Pet Lovers Club is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

 Governing Law

• The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

 Independent Legal Advice

• Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

 Severance 

• If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.